Tenant leak intake sorter
Do not climb on the roof. Use ground-level photos and interior notes only. If active water is near electrical fixtures, treat it as urgent and follow property emergency procedures.
Complete the fields and build the summary.
Priority guide
Escalate immediately
Active water near electrical fixtures, ceiling bulging, unsafe interior conditions, or fast-spreading stains. This tool does not replace emergency procedures.
Good inspection-call fit
Repeated tenant leak reports, hail/wind timing, older roofs, multiple affected units, roof-hatch access needs, or manager needing a documentation packet.
Ask tenants for safe details
- Room, wall/ceiling location, and first noticed date.
- Whether the stain is dry, damp, growing, or dripping.
- Photos from inside and ground level only.
- Any attic, roof hatch, pet, gate, parking, or notice constraints.
No insurance coverage, claim outcome, or replacement is promised. Not public-adjuster, legal, or insurance advice.